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If y'all've tried to recover your Squarespace account and nevertheless can't admission it, we're here to aid. Please enter as much information as you tin, but if you're not certain about specific details, provide your best estimate.

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• Did you already effort to recover your account through the login folio? Nosotros'll enquire you to attempt that start if y'all oasis't yet.

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We understand the tremendous challenges the Coronavirus pandemic is causing for people and small-scale businesses beyond the world. Here at Squarespace Client Support, we're doing everything we can to answer your questions and provide help to our customs.

If you demand support during these uncertain times, submit the following form and we'll expect into options for you. Please provide specific details regarding your outcome or asking, such equally:

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Troubleshooting class problems

If yous're having problem with the course block or newsletter block, use this guide to identify where the problem is occurring and how to prepare it.

Tip: A practiced manner to commencement troubleshooting is to remove the block, add information technology again, and reconnect your storage service. This refreshes the block and resolves most issues.

What went wrong?

This section outlines the form submission procedure from outset to finish. Review these steps to place which office isn't working.

Footstep one - Visitors should be able to enter and submit information

If visitors see an error bulletin at this stride, see:

Fault message: Email address not valid. Electronic mail addresses should follow the format user@domain.com
Fault Bulletin: Error communicating with storage services
Fault Message: Unknown error, please attempt over again later

Step 2 - The form should send the total submissions to a storage service

If that's not happening, run across:

Squarespace Email Campaigns isn't receiving new subscribers
Mailchimp isn't receiving new subscribers
Google Drive isn't receiving new subscribers

Pace 3 - You should receive an email about new form submissions

If the grade is connected to an e-mail accost and y'all're not receiving these emails, see:

Not receiving grade submission emails

If yous're getting spam emails, encounter:

I'1000 receiving spam through my forms

If yous receive mistake notifications from Squarespace

You might receive an electronic mail or error message nigh a specific trouble. To resolve these issues, run across:

Email: Course submission error
Email: Unknown authorization header
Fault bulletin: Add storage to this form

Error message: E-mail address not valid. E-mail addresses should follow the format user@domain.com

This message appears to visitors if they enter an email accost that doesn't follow the standard format, or is longer than 256 characters, which is the character limit for email addresses.

If a company reaches out to you about this fault, ask them to try again with a valid email address.

Error message: Error communicating with storage services

Sometimes when a visitor attempts to submit a class, a "Form non fully sent. Error communicating with X of Y storage services" message displays (where Y is the total number of storage options and X is the number of storage options causing the error).

If this is happening:

Disconnect and reconnect the storage options using the steps in Managing form and newsletter storage.
If the higher up step doesn't work, remove the block and re-add it.

Error message: Unknown mistake, delight try again subsequently

If a visitor attempts to submit multiple forms through a class cake in a short amount of time, they may see an "Unknown error, please attempt once more later" message. They can submit some other form afterward. This helps prevent spam.

Squarespace Electronic mail Campaigns isn't receiving new subscribers

In your Email Campaigns dashboard, you should come across new subscribers populate in the mailing list you chose for that grade.

If a subscriber doesn't appear, they may not have confirmed their subscription yet.

Mailchimp isn't receiving new subscribers

If you're not receiving form submissions or new subscribers when connected to Mailchimp, visit Troubleshooting Mailchimp problems.

Tip:When testing a course or newsletter block, employ an email accost that isn't already on your Mailchimp audition. Electronic mail addresses already in the audience won't receive some other opt-in email.

Google Drive isn't receiving new subscribers

If you lot're not receiving course submissions when continued to Google Drive, or if the submissions are incomplete, there are a couple of potential causes.

Selection ane - Check the class for special characters

If grade field titles include special characters outside of the Latin alphabet (like å, ä, or ö), the letters are omitted in the continued spreadsheet. Instead, yous'll see generalized English language placeholder names in cavalcade headings.

This event occurs in languages similar:

Chinese
Korean
Japanese
Cyrillic
Farsi
Arabic

We recommend avoiding special characters in grade field titles whenever possible to avoid whatever issues.

Note: Forms recognize special characters visitors enter in their submissions. The limitation merely applies to form field titles.

Option 2 - Check if column headers in the spreadsheet match course field titles

The column headers in the spreadsheet must match the fields in the form for the connexion to work. If you rename a column in your spreadsheet, the form won't recognize the submission from the corresponding field. Instead, you'll meet a blank field on the submission.

Non receiving course submission emails

Sometimes course submissions may filter into a spam or junk binder instead of your inbox. To resolve the issue, ensure that all emails from our default email address arrive in your inbox. Addclass-submission@squarespace.info to a rule or filter to have all emails from this email accost.

Tip: If you apply Gmail, learn more in the Gmail Aid Center. If you use Outlook, learn more in the Windows Aid Eye.

I'm receiving spam through my forms

There are a few strategies y'all tin use to reduce spam. To larn more, visit Preventing course and newsletter block spam.

Electronic mail: Class submission error

If you receive an email with this subject line, your form cake or newsletter block is having trouble connecting to Google Bulldoze or Mailchimp.

The email is sent to the email address on file for the site owner, and it will specify which storage service is causing the error then yous can accept the appropriate next steps.

Google Drive

This e-mail is a failsafe to ensure that if the connection to Google Drive fails, the form submission isn't lost. To resolve the upshot, reset your connexion to Google Drive:

Open the storage for your form.
Click the proper name of the spreadsheet side by side toGoogle Drive.
ClickDisconnect, then clickDisconnect again to confirm.
ClickConnectand enter the name of your spreadsheet to reconnect. If the consequence continues, connect a new, empty spreadsheet instead.

Mailchimp

Y'all might receive this email if at that place's an upshot with the form's connection to Mailchimp, or if Mailchimp flagged an address equally spam. The electronic mail includes the submitted information every bit a fill-in for you.

For next steps, visit Troubleshooting Mailchimp bug.

Email: Unknown say-so header

If the cake is connected to a spreadsheet in Google Drive, you may receive an "Unknown potency header" e-mail from Squarespace at the email address on file for the site owner.

You lot tin set up this by temporarily disconnecting the grade from Google Bulldoze and resetting permissions in your Google account.

Note: Disconnecting the Squarespace app from Google Drive will disconnect all Squarespace forms connected to that Google account.

To resolve the result, follow these steps:

Double-click the class block or newsletter block on the page or post.
Click the Storage tab.
Click Google Drive, click Disconnect, and then clickDisconnectover again to confirm.
Log into your Google Bulldoze business relationship.
Click the in the top-right corner and selectSettings from the drop-down card.
Click Manage Apps.
Ringlet downward to Squarespace, and clickOptions.
SelectDisconnect from Drivefrom the drop-down carte du jour.
Return to the cake on your Squarespace site and reconnect it to Google Bulldoze in the storage tab. This reconnects the grade to the same spreadsheet that was previously connected.

Error message: Add storage to this grade

If yous try to save a class block or newsletter cake without choosing a storage option, a message will announced asking y'all to tell us where to submit form submissions.

Choosing a storage option tells the block where to transport submissions then you can collect and take action on them. To go started, visit Managing form and newsletter storage.

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Source: https://support.squarespace.com/hc/en-us/articles/205813938-Troubleshooting-form-issues